Chapter 13 Troubleshooting
Configuring the Internal Network
Scalar i500 User’s Guide 519
Configuring the Internal Network
When installing your library, you need to make sure that the external
network setting is different than the internal network setting on the
library. If the external and internal network settings are the same, the
Web client cannot connect to the library. If DHCP is enabled or you do
not know what your external network setting is, check with your network
administrator.
From the operator panel, you can change the setting of your internal
network using the
Internal Network Configuration screen. Select the new
internal IP address from the list on the screen.
The screen is only accessible from the operator panel. The path to open
the appropriate screen is:
• From the operator panel, select
Tools > Internal Network.
Library Diagnostics
The Diagnostics menu contains a number of tests you can run to
determine if tape drives, robotics, and Q-EKM path (if Q-EKM is
licensed) are working as they should. The following sections describe the
Diagnostics tests:
• Drive Diagnostics
on page 520
• Robotics Diagnostics
on page 523
• Using EKM Path Diagnostics
on page 187 (only available if EKM is
licensed on the library)
Notes about Diagnostics include:
• Only users with Admin level privileges can access Diagnostics.
• Only one user can be logged into Diagnostics at a time. Entering
Diagnostics disconnects all other library users with the same or lower
privileges, on both the operator panel and the Web client. When one
Admin-level user is logged into Diagnostics, all other users with
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