Image Problems
Basic Check Points and Specifications
Work environment Is there a problem at the printer location?
• Make sure that the printer is level. Place the printer in a location
where it will not be subject to shaking or excessive force.
• Make sure the temperature and humidity are within the acceptable
ranges:
Temperature: 10° C to 32°C (50°F to 89.6°F)
Humidity: 15% to 80% rH
Ink cartridge Is an old print cartridge being used?
• Print cartridges should be opened before their expiration date and
used within six months of being opened. Use new cartridge.
• To replace all ink inside the print head tank, perform print head
flushing 4 times.
Is a genuine print cartridge being used?
• Using a cartridge other than a genuine print cartridge or using a
cartridge refilled with ink will lower the print quality and could cause
a breakdown.
• Always use a genuine print cartridge.
Paper Printing on the wrong side of the paper?
• Check which side should be printed on when using inkjet plain paper.
• If you print on the wrong side, the quality of the printing may be
lower and the inside of the printer may get dirty.
Are you using damp paper?
• Paper can absorb moisture in a humid environment.
• Damp paper tends to curl more. This can interfere with paper
transport inside the printer and result in poor image quality.
Is the paper too thick or too thin?
6. Troubleshooting
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