Service Call Conditions
SC code display patterns and how to clear them
Pattern Display/Description
How to clear the SC
code
SC call/alarm for customer
support
A
An SC code appears on
the control panel and the
machine becomes
inaccessible (Safety-
related SC).
The service engineer
must reset the
machine. Enter the SP
mode, turn the main
power switch off and
then back on.
Occurrence & alarm count =>
reports immediately.
B
When a function is
selected, an SC code
appears on the control
panel and the machine
becomes inaccessible.
The user must reset the
machine. Turn the
power key or the main
power switch off and
then back on.
Occurrence & alarm count =>
Turn the main power switch off
and then back on. => Alarm
count and reporting is performed
only if it occurs again.
C
The SC code does not
appear on the control
panel and the machine
remains accessible.
Only the logging is
counted.
Occurrence => Logging count
and alarm count
D
An SC code appears on
the control panel and the
machine becomes
inaccessible (machine
error SC).
The user must reset the
machine. Turn the
power key or the main
power switch off and
then back on.
Occurrence & alarm count =>
Turn the main power switch off
and then back on. => Alarm
count and reporting is performed
only if it occurs again.
• If the usual SC code appears (pattern D), the machine automatically reboots itself. Even in the case
of a usual SC, if the machine calls the customer support, it does not reboot itself. After the machine
automatically reboots itself, a message reporting the rebooting appears.
• However, if an event that requires successive rebooting occurs, the machine will display the SC
code without rebooting and perform logging count. If you print the service summary, the events that
required successive rebooting will be displayed with asterisks.
•
Automatic rebooting can be set to on/off in SP5-875-001 (Default: on).
3. Appendix: Troubleshooting Guide
80
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