Errors and Suggested Actions
For various problems and possible actions, see the following tables. To learn possible causes and
solutions for a specific error condition, find the symptom in the tables and perform the appropriate
suggested actions in the order listed in the numbered steps. Verify functionality after each numbered
step. Proceed to the next numbered step only if the problem persists. For example, in the steps:
1.
Check and reseat the copier interface cable.
2. Replace the copier interface cable.
Perform step 1, and then verify functionality. If the problem is resolved, do not perform step 2.
LED Codes
If the E-24B is turned ON and hanging on a diagnostic code, first perform the following actions to see if
they fix the problem:
1. Press the power switch to set to the OFF (0) position.
2. Wait another 30 seconds.
3. Turn ON the E-24B using the power switch.
4. Wait approximately five minutes to see if the E-24B reaches Idle.
5. If the problem persists, make sure that you have reseated internal cable connections and
verified system components.
6. If the problem persists, see the code/symptom and suggested actions in the following
pages.
5. Troubleshooting
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