Explanation Items To be included Notes
Advanced
(Optional)
Caution:
File size may
greatly be
increased by
selecting these
options.
Raster data
This menu is selectable only for
RIPped jobs
Color Profiles used in the job
saved as ICC files
This menu is selectable only for
RIPped jobs
Original source files
Files formatted in the original
application, such as a Word doc
or InDesign file.
Any file format can be attached,
and multiple files can be attached.
• The Engineering log entries are overwritten after a period of time. To ensure the Engineering logs
contain the relevant information, create the Job Error Report as soon as possible after the error is
observed. Create the Job Error Report before rebooting the E-24B and if possible, before any
additional print jobs are processed or printed.
•
The maximum size of the zip file is 2GB.
Procedure for Creating the Job Error Report
You can create a job error report for any jobs in the Held or Printed lists.
1. In Command WorkStation, select a job in the Printed or Held list.
•
Only one job error report can be created at a time. If multiple jobs are selected in Job Center,
the Create Error Report button is not available.
• If a print job is affected, select the particular job from the Printed or Held list.
• If the affected print job cannot be found in the list (because an error occurred during
processing, etc), select another job in the list. Creating the Job Error Report by selecting
another job will also store the latest logs in the zip file, except for Fiery Archived Job (folder).
2. If using a Windows computer, press Ctrl and right-click the job. If using a Mac computer,
press Command and right-click the job.
3. In the shortcut menu, click Create Error Report.
5. Troubleshooting
188
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