Printing-18
Possible cause:
Problem with the copier
Suggested action:
Test the copier and service it, if necessary (see the service documentation that accompanies the
copier).
If the user can print the Configuration page from the copier operation panel but cannot print a job from
a computer on the network, request that the site administrator do the following:
•
Check all components of the network, including cables, connectors, terminators, network adapter
boards, and network drivers.
• Activate the network and use it to communicate with other copiers.
• Confirm that the applicable network settings in Setup (such as AppleTalk zone, IP address, subnet
mask, and gateway address) match the settings used in the network.
• EPS file generation is not completely standardized among applications. Some users may encounter
problems while printing certain EPS files.
Checking the Network
Printing problems may arise if the network hardware or software is not set up properly or does not match
network settings on the E-24B. Problems may also arise when printing from a specific application or
printing a particular file.
Most of these problems show up as printing problems and do not necessarily indicate a E-24B
malfunction. The customer’s site administrator can eliminate many printing problems without requiring
you to make a service call. The site administrator deals with:
•
Error conditions on the copier
• Network connection problems that result in the copier not appearing in the list of printers on the
customer's computers
• If the copier does not appear in the list of printers on the network, there may be another
device on the network with the same IP address.
•
Conflicting network settings in Setup and on the customer’s computers
• Printing problems caused by inappropriate Setup options
• Application-specific printing errors caused by missing or incorrectly installed printer description files
Errors and Suggested Actions
179
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