• When one of the following SCs occurs: SC672, SC816, SC819, SC878, SC899, SC859,
SC860, SC861, SC863, or SC864
• The following logs are not saved:
•
Logs related to the energy saver mode (Engine-off, suspend-mode, or other cases)
Network communication log
Logs related to NRS
Access log for unauthorized users (guests)
• HTTP session timeout log
• Auto log-out log
Obtaining the Device Logs (and SMC) with an SD card
Preparation
1. Check the date and time that the issue occurred.
Later, when providing the device logs to your technical support, inform the date and time, so
that the engineers can find the area of the logs to investigate.
2. Prepare an SD card and format it.
For the recommended SD card, please refer to the copier service manual.
If the SD card is used for the first time for log retrieval, format it by using SD Formatter from
Panasonic: https://www.sdcard.org/downloads/formatter_3/ (free software)
Procedures for obtaining the logs
1. Turn OFF the main power of the copier.
• Make sure to turn OFF the copier before proceeding the following steps.
•
Otherwise, the latest settings on the copier side may not be collected when the SMC is
exported to the SD card.
2. Insert the SD card into the slot on the side of the operation panel or the service slot.
3. Turn ON the main power.
4. Enter SP mode.
5. Specify the date that the issue occurred in SP5-858-101 (Start Date).
The setting must be entered in year-month-day calendar format.
e.g.: March 14, 2017, input “20170314” (yyyymmdd)
6. Specify the number of days to collect the logs in SP5-858-102 (Days of Tracing).
e.g.: SP5-858-101: “20170314” + SP5-858-102: “2 (default)”
5. Troubleshooting
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