Troubleshooting 361
îš„ Jam Problems
Misfeed jam
NOTE:
• If the problem continues even though you have taken suggested actions described above, contact the Fuji
Xerox local representative office or an authorised dealer.
Multi-feed jam
NOTE:
• If the problem continues even though you have taken suggested actions described above, contact the Fuji
Xerox local representative office or an authorised dealer.
Problem Action
Print media misfeeds occur. Remove the paper from the PSI, and then make sure that the paper is
properly inserted in the MPF.
Depending on the print media you use, take any of the following
actions:
• For thick paper, use the one that is 216 gsm or less.
• For thin paper, use the one that is 60 gsm or more.
• For the envelope, make sure that it is properly loaded in the MPF
or the PSI as instructed in "Loading Envelope in the Multipurpose
Feeder (MPF)" on page 128 or in "Loading Envelope in the Priority
Sheet Inserter (PSI)" on page 133.
If the envelope is deformed, correct it or use another envelope.
If performing manual duplex printing, make sure that the print media
is not curled.
Fan the print media.
If the print media is damp, turn over the print media.
If the problem continues, use print media that is not damp.
Problem Action
Print media multiple feeds occur. Remove the paper from the PSI, and then make sure that the paper is
inserted properly in the MPF.
If the print media is damp, use print media that is not damp.
Fan the print media.
(DocuPrint CM215 f/CM215 fw
only)
A document jam occurs in the
ADF if scanning of multiple-sheet
document is cancelled while
scanning is in progress.
Clear the jam.
See also:
• "Clearing Paper Jams From the ADF (DocuPrint CM215 f/CM215
fw Only)" on page 351
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