364 Troubleshooting
Printing Problems
Problem Action
Job did not print or incorrect
characters printed.
Confirm that the Select Function screen appears on the LCD
panel before you send a job to print.
Make sure that print media is loaded in the printer.
Verify that you are using the correct print driver.
Make sure that you are using the correct Ethernet or USB cable and
that it is securely connected to the printer. (Ethernet connection is
available only on the DocuPrint CM215 f/CM215 fw.)
Verify that the correct print media size is selected.
If you are using a print spooler, verify that the spooler has not stalled.
For the DocuPrint CM215 f/CM215 fw, check the interface of your
printer from Admin Menu.
Determine the host interface you are using. Print a System Settings
page to verify that the current interface settings are correct. Refer to
"Printing a System Settings Page" on page 156
for details on how to
print a System Settings page.
Print media misfeeds or multiple
feeds occur.
Make sure that the print media you are using meets the specifications
for your printer.
See also:
• "Usable Print Media" on page 120
Fan the print media before loading it.
Make sure that the print media is loaded correctly.
Make sure that the paper width guides and length guide are adjusted
correctly.
Make sure that the PSI is securely inserted.
Do not overfill the print media sources.
Do not force print media into the PSI or the MPF when you load it.
Otherwise, it may skew or buckle.
Make sure that the print media is not curled.
Load the recommended print side correctly for the type of print media
you are using.
See also:
• "Loading Print Media" on page 121
Turn the print media over or around and try printing again to see if
feeding improves.
Do not mix print media types.
Do not mix print media sizes.
Remove the top and bottom curled sheets of a ream before loading
the print media.
Load a print media source only when it is empty.
The envelope is creased after
printing.
Make sure that the envelope is loaded as instructed in "Loading
Envelope in the Multipurpose Feeder (MPF)" on page 128 or
"Loading Envelope in the Priority Sheet Inserter (PSI)" on page 133.
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