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392 Troubleshooting

Scanning Problems

Problem Action

The scanner does not work. Make sure that you place the document to be scanned facing down

on the document glass, or facing up in the ADF. (ADF is available only

for the DocuPrint CM215 f/CM215 fw.)

There may not be enough available memory to hold the document

you want to scan. Try the Preview function to see if that works. Try

lowering the scan resolution rate.

Check that the Ethernet or USB cable is connected properly.

Make sure that the Ethernet or USB cable is not defective. Switch the

cable with a known good cable. If necessary, replace the cable.

Check that the scanner is configured correctly. Check the application

you want to use to make certain that the scanner job is being sent to

the correct port.

The printer scans very slowly. For the DocuPrint CM215 f/CM215 fw, graphics are scanned more

slowly than text when using the Scan to E-Mail or Scan to Network

feature.

Communication speed becomes slow in scan mode because of the

large amount of memory required to analyze and reproduce the

scanned image.

Scanning images at a high resolution takes more time than scanning

at a low resolution.

(DocuPrint CM215 f/CM215 fw

only)

Document misfeeds or multiple

feeds occur in the ADF.

Make sure that the document’s paper type meets the specifications

for the printer.

Fuji Xerox DocuPrint CM215 series User Manual

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