Messages Displayed When Using the Scanner Function
This section describes likely causes of and possible solutions for the error messages that appear on the
control panel. If a message not described here appears, act according to the message.
Message Causes Solutions
"Authentication with the
destination has failed. Check
settings. To check the current
status, press [Comm. Status/
Print]."
The entered user name or
password was invalid.
• Check that the user name and
password are correct.
• Check that the ID and password
for the destination folder are
correct.
•
A password of 128 or more
characters may not be
recognized.
"Cannot communicate with
PC. Contact the
administrator."
WSD (Device) protocol or
WSD (Scanner) protocol is
disabled.
For details about how to enable or
disable the WSD protocol, see Security
Guide
.
"Connection with the
destination has failed. Check
the settings. Entered path
name might be incorrect, or
firewall and security settings
might be blocking network
connectivity."
The destination computer
name or folder name is
invalid.
Check whether the computer name and
the folder name for the destination are
correct.
10. Troubleshooting
186
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