When Messages Are Displayed on Your
Computer Screen
Messages Displayed When Using the Scanner Function
This section describes likely causes of and possible solutions for the main error messages displayed on
the client computer when using the TWAIN driver. If a message not described here appears, act
according to the message.
Message Causes Solutions
"Any of Login User Name,
Login Password or Driver
Encryption Key is incorrect."
The entered Login User
Name, Login Password, or
DriverEncryp.Key was
invalid.
Check your Login User Name, Login
Password, or DriverEncryp.Key, and
then enter them correctly. For details
about Login User Name, Login
Password, and DriverEncryp.Key, see
Security Guide .
"Authentication succeeded.
However, the access
privileges for scanner
function has been denied."
The logged in user name
does not have permission for
scanner function.
For details about how to set
permissions, see Security Guide .
"Call Service"
"Please call your service
representative."
An unrecoverable error has
occurred in the machine.
Contact your service representative.
"Cannot add any more
scanning mode."
The maximum number of
registerable scan modes has
been exceeded.
The maximum number of modes that
can be stored is 100. Delete unneeded
modes.
"Cannot connect to the
scanner. Check the network
Access Mask settings in User
Tools."
An access mask is set. For details about an access mask,
contact your administrator.
"Cannot find "XXX" scanner
used for the previous scan.
"YYY" will be used instead."
("XXX" and "YYY" indicate
scanner names.)
The main power switch of
the previously used scanner
is not set to "On".
Check whether the main power switch
of the scanner used for the previous
scan is turned on.
When Messages Are Displayed on Your Computer Screen
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