Interface Decurler Module Troubleshooting
PAPER JAMS ON THE INTERFACE DECURLER MODULE
The following occurs when there are faults, such as paper jams, open doors or covers, or printer malfunctions:
• The printer stops running and an error message appears on the printer touch screen.
• The message includes an illustration that shows the location of the fault and the corrective actions for clearing
the fault.
• Paper jams can occur in multiple areas of the printer and any optional devices connected to the printer. When
multiple jams occur, the illustration changes to show the multiple locations and the required corrective actions.
• If a fault occurs with an optional device, a status indicator on that device control panel shows the corresponding
area on the device where the fault occurred.
When you clear paper jams, always refer to the following information:
• Do not power off the printer when removing paper jams.
• Paper jams can be removed with the printer still powered on. When the printer is powered off, all information
stored to the system memory is erased.
• Clear all paper jams before resuming print jobs.
• Do not touch components inside the printer. Touching components can cause print defects.
• Before proceeding with print jobs, ensure that all paper jams are cleared.
• Gently remove the paper and take care not to tear it. If paper is torn, ensure that you remove all the torn paper
pieces.
• After removing paper jams, close all doors and covers. The printer cannot print when doors or covers are open.
• After clearing a paper jam, printing automatically resumes from the state before the paper jam occurred.
• If all paper jams are not cleared, an error message continues to appear on the printer touch screen. To clear any
remaining jams, refer to the printer touch screen for instructions and information.
Xerox
®
PrimeLink
®
B9100/B9110/B9125/B9136 Copier/Printer User Guide 339
Interface Decurler Modules
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