HCS Troubleshooting
HCS PAPER JAMS
The following occurs when there are faults, such as paper jams, open doors or covers, or a printer malfunction:
• The printer stops running and a fault message appears on the printer touch screen.
• The message includes an illustration that shows the location of the fault and a brief explanation of corrective
actions for clearing the fault.
• Paper jams can occur in multiple areas of the printer and in any optional devices connected to the printer.
When multiple jams occur, the illustration changes to show the multiple locations and the required corrective
actions.
• If a fault occurs with an optional device, an indicator illuminates on the optional device control panel and shows
the corresponding area on the device where the fault occurred.
When clearing paper jams, always refer to the following information:
• When removing paper jams, do not power off the printer.
• Paper jams can be removed with the printer still powered on. When the power is powered off, all information
stored to the system memory is erased.
• Before resuming print jobs, clear all paper jams.
• To avoid print defects, do not touch components inside the printer.
• Before preceding with print jobs, ensure that all paper jams, including any small, torn pieces of paper, are
cleared.
• Gently, remove the paper, taking care not to tear it. If paper is torn, be sure to remove all the torn pieces.
• After removing paper jams, close all doors and covers. When doors or covers are open, the printer does not print.
• After clearing a paper jam, printing automatically resumes from the state before the paper jam occurred.
• If all paper jams are not cleared, an error message continues to appear on the printer touch screen. To clear any
remaining jams, refer to the printer touch screen for instructions and information.
Xerox
®
PrimeLink
®
B9100/B9110/B9125/B9136 Copier/Printer User Guide 365
High Capacity Stacker (HCS)
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