[<ffffffff8c006be8>] plat_prepare_cpus+0x98/0xe0
[<ffffffff8c4c68b0>] smp_prepare_cpus+0xf8/0x140
[<ffffffff8c4b1b24>] init+0x94/0x748
[<ffffffff8c022808>] kernel_thread_helper+0x10/0x18
--------- End of CPU previous boot log ---------
Performing Basic Troubleshooting
This section includes the following topics:
Troubleshooting Booting Failures
You can perform most of the troubleshooting for booting failures using the show platform and show
hw-module subslot all oir commands and examining the output to determine the source of an operational
problem. Check the output of the show platform command to verify that the SIP and SPA are operational.
The following sections provide information about troubleshooting booting failures on the Cisco WebEx Node
SPA:
Troubleshooting Longer Booting Times in the Cisco WebEx Node SPA
Sometimes the Cisco WebEx Node SPA can remain in a booting state for longer-than-usual periods of time.
There can be normal reasons for this, or it can be an indication of a problem.
Use the show hw-module subslot all oir command to display the operational status of the Cisco WebEx
Node SPA. The following example shows sample output of the show hw-module subslot all oir command
that shows the Cisco WebEx Node SPA in subslot 1/1 in the booting state:
Router#sh hw-module subslot all oir
Module Model Operational Status
------------- -------------------- ------------------------
subslot 0/0 SPA-2X1GE-V2 ok
subslot 0/1 SPA-WMA-K9 ok
subslot 1/1 SPA-WMA-K9 booting
To troubleshoot a Cisco WebEx Node SPA that is remaining in the boot state, complete the following steps:
SUMMARY STEPS
1.
Review some of the possible causes for longer booting times for the Cisco WebEx Node SPA that are
described in the following table.
2.
Use the show logging command to look for the SPA_OIR-3-SPA_POWERED_OFF message as shown
in the following example:
3.
Reload the SIP as shown in the following example to try to correct the problem:
Cisco ASR 1000 Series Aggregation Services Routers SIP and SPA Software Configuration Guide, Cisco IOS XE
Everest 16.5
OL-14127-17 389
Troubleshooting the Cisco WebEx Node for the ASR 1000 Series Aggregation Services Routers
Performing Basic Troubleshooting
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