General information
The offering depends on the vehicle equip-
ment and the national-market version.
For more information on possible services,
the vehicle manufacturer recommends con-
tacting an authorized service center or Cus-
tomer Relations/Customer Support.
Starting services
1. To start MINI Assistance, go through
the menu as follows: Apps menu / "All" /
"MINI Assist".
2. Select the MINI Assistance option.
A voice connection to Customer Rela-
tions/customer support is being estab-
lished.
MINI Roadside Assistance
Principle
MINI Roadside Assistance can be contacted
if assistance is required following an acci-
dent.
General information
In the event of a breakdown, data on the
vehicle's condition is sent to MINI Roadside
Assistance.
There are various ways to contact MINI
Roadside Assistance:
– Via additional text in the Check Control
message.
– Via a call with a mobile phone.
Functional requirements
The following functional requirements must
be met for MINI Roadside Assistance:
– An active MINI Connected contract, ve-
hicle equipped with Intelligent Emer-
gency Call or MINI Connected Services.
– Vehicle must have mobile network re-
ception.
– Standby state is switched on.
Starting MINI Roadside Assistance
manually
If the vehicle is equipped with Teleservi-
ces, support is first offered through Teleser-
vice Diagnosis and, where applicable, then
through Teleservice Help.
MINI Roadside Assistance can be started
manually as follows:
1. Go through the menu as follows: Apps
menu / "All" / "MINI Assist".
2. "MINI Roadside Assistance" or select
the desired service.
Note the views shown on the Interaction
Unit. A voice connection is established
as necessary.
Teleservice Diagnosis
Teleservice Diagnostics enables detailed ve-
hicle data to be transmitted via mobile com-
munications, which is necessary for vehicle
diagnosis. This data is transmitted automat-
ically. It may be necessary to approve this
on the Interaction Unit.
Teleservice Help
Depending on the country, Teleservice Help
enables an in-depth diagnosis of the vehicle
by MINI Roadside Assistance via wireless
transmission.
You can launch Teleservice Help by re-
questing it through MINI Roadside Assis-
tance.
1. Park vehicle in a safe place.
2. Engage the parking brake.
Seite 333
Breakdown Assistance MOBILITY
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Online Edition for Part no. 01405B37A59 - II/24
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