Frequently Asked Questions
July 29, 2002 T-Mobile Sidekick Owner’s Manual 231
Do I have to install anything software on my computer to access my account information and
data on the Internet?
You will not need to install any software on your computer other than a Web browser with Internet access to
view your account information and data.
Locked Out!
• My privacy code won’t unlock my device. What should I do? (page 231)
• My SIM is locked. What’s the default PIN? (page 231)
My privacy code won’t unlock my device. What should I do?
First make sure that you’ve typed the correct 3-digit privacy code. If you’re sure you’ve entered your code
correctly, then contact T-Mobile Customer Care as described in
Contacting Customer Care
on page 14.
My SIM is locked. What’s the default PIN?
The default PIN for your T-Mobile-supplied SIM is 1 2 3 4.
If you’re using a SIM you previously used with VoiceStream or T-Mobile wireless services, you may have already
set a SIM PIN. If so, use this PIN.
If you cannot unlock your SIM using either the default PIN or a previously-assigned PIN, then contact T-Mobile
Customer Care as described in
Contacting Customer Care
on page 14.