Advanced Features
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Tip
You can set a line key as a Park key or a Retrieve key, specify an extension you want to park a call to for Park key and spe-
cify a parked extension you want to retrieve a parked call from for Retrieve key. For more information, refer to Line Keys.
Example: Setting Call Park and Retrieve in Transfer Mode
The following example shows the configuration for Transfer call park mode.
Example
features.call_park.park_mode = 2
features.call_park.enable = 1
features.call_park.park_code = *01
features.call_park.park_retrieve_code = *11
After provisioning, the call park mode is set to Transfer. A Park soft key will display on the phone during an active call
and a Retrieve soft key will display on the Dialing screen. You can press the Park soft key to park a call to the shared
parking lot “*01”, or press the Retrieve soft key to retrieve the parked call from the shared parking lot “*01” using the
retrieve code “*11”.
Tip
You can set a line key as a Park key or a Retrieve key, specify a shared parking lot you want to park a call to for Park key
and specify a retrieve lot you want to retrieve a parked call from for Retrieve key. For more information, refer to Line Keys.
Automatic Call Distribution (ACD)
ACD enables the use of IP phones in a call-center role by automatically distributing incoming calls to available users or
agents. You can enable users to use their phone in a call center agent/a supervisor role on a supported call server.
The users can sign in and sign out of the ACD state as call center agent using soft keys. The server distributes calls to
the agent when the agent state is available, and stops distributing calls when the agent changes state to unavailable.
The IP phone remains in the unavailable status until the agent manually changes the IP phone status. You can con-
figure how long the IP phone remains unavailable state and changes to available automatically on a supported call
server.
Topics
ACD Key Configuration
ACD Configuration
Example: Setting ACD
ACD Key Configuration
You can configure a line key as ACD key to log into the ACD system. The ACD key on the IP phone indicates the ACD
state. ACD key is not available to T19(P) E2/CP920 IP phones.
The following shows configuration for an ACD key.
linekey.X.type = 42
linekey.X.label = ACD
After provisioning, an ACD key is available on the phone, and you can press the ACD key to log into the ACD system.
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