Cisco CRS-1 - Carrier Routing System Router User Manual

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Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Chapter 4 Provisioning Cisco Unified CCX
Configuring Unified CM for Unified CCX
• If you are using the Skate version of Unified CM Release 4.1(x), from a web
browser on any computer on your network, enter the following URL:
https://servername/ccmAdmin.
In this example, servername is the host name or IP address of your Unified
CM server. The Unified CM Login web page appears.
Step 2 Enter your name and password at the prompt, and then click Log On.
The Unified CM Administration web page appears.
You are now ready to use the Unified CM Administration web interface to
configure users for Unified CCX.
Defining Unified CM Users as Agents
Warning Do not configure Unified CM users using administrator/ciscocisco as the user
name/password combination when logging into the CRS Administrator. Doing
so may restrict the Unified CM when shared across multiple Cisco CRS servers.
To use any version of Unified CCX, you must first ensure that you define Unified
CM users as Unified CCX agents in Unified CM. Once you perform this task,
these Unified CCX agents can be combined into Resource Groups, assigned
Skills, and placed in CSQs.
Note In Unified CM, this operation is called “associating a device.”
This section contains the following topics:
• Guidelines for Configuring Agent Phones, page 4-10
• Assigning Unified CM Users as Unified CCX Agents, page 4-11

Cisco CRS-1 - Carrier Routing System Router Specifications

General

Brand	Cisco
Model	CRS-1 - Carrier Routing System Router
Category	Network Router
Language	English