CHAPTER
8-1
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
8
Managing the Cisco CRS System
Cisco CRS administration provides options to configure, control, and monitor
CRS component activities and information across a cluster.
Refer to the Cisco CRS Installation Guide for instructions about tasks that
significantly change your CRS deployment, such as:
• Changing from a single-server deployment to a multiple-server deployment.
• Removing a Cisco CRS Software component from a server.
• Moving a Cisco CRS Software component to another server.
• Adding, removing, or replacing a server to a Cisco CRS cluster.
The following sections describe the day-to-day management of CRS components.
• Control Center Terminology, page 8-2
• About Control Center Management, page 8-3
• High Availability and Automatic Failover, page 8-6
• Managing the Control Center, page 8-7
• Managing the Cisco CRS Engine, page 8-18
• Managing CRS LDAP Server Information, page 8-20
• Managing System Parameters, page 8-32
• Exiting the CRS Administration, page 8-37
• Tracing Configuration, page 8-37
• Cisco CRS Utilities, page 8-38
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