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Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Chapter 12 Using the Cisco CRS Supervisor and Cisco CRS User Options Plug-Ins
Using the CRS Supervisor Web Interface
Step 2 When finished, click Return to main page.
Monitoring CSQs
To monitor CSQs from the Cisco CRS Supervision web page, perform the
following steps:
Procedure
Step 1 From the CRS Supervision web page, click the View CSQ hyperlink to view
allowed Agents and CSQs.
Step 2 When finished, click Return to main page.
Viewing CSQ IDs for Remote Monitoring
To view CSQ IDs from the Cisco CRS Supervision web page, perform the
following steps:
Procedure
Step 1 From the CRS Supervision web page, log in as the Remote Monitoring supervisor.
Step 2 Click the View CSQ hyperlink to view the Agents and CSQs being monitored by
this supervisor.
The CSQ ID column shows the ID value that you should enter for the CSQ that
you selected in the Start Monitor Step. Refer to the Start Monitor Step in the Cisco
CRS Scripting and Development Series: Volume 2, Editor Step Reference for more
information.
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