Chapter 3 Provisioning Telephony and Media
Provisioning ASR and TTS in Cisco CRS
3-22
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Provisioning ASR and TTS in Cisco CRS
Cisco CRS supports ASR and TTS through two subsystems:
• MRCP ASR—This subsystem allows users to navigate through a menu of
options by speaking instead of pressing keys on a touch-tone telephone.
• MRCP TTS—This subsystem converts plain text (UNICODE) into spoken
words in order to provide a user with information or prompt a user to respond
to an action.
For more information, see:
• “Provisioning the MRCP ASR Subsystem” section on page 3-23
• “Provisioning the MRCP TTS Subsystem” section on page 3-28
Before You Provision ASR/TTS
It is the responsibility of the customer to perform the following tasks:
• Order ASR/TTS speech servers from one of the two Cisco-supported vendors,
Nuance or Scansoft/Speechworks.
• Work with the ASR/TTS vendor to size the solutions.
• Provision, install, and configure the ASR/TTS vendor software.
• Before uploading a ASR/TTS script to CRS Administration, validate the
script against the capabilities and specifications supported by the ASR/TTS
vendor.
In addition, please note the following guidelines regarding Cisco CRS
deployment with ASR/TTS speech servers:
• Do not install ASR/TTS applications on a server that is running a Cisco CRS
component.
• Do not install ASR/TTS applications on a server that is running Unified CM.
• Do not install ASR/TTS software from different vendors on the same server.
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