6-15
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Chapter 6 Configuring Cisco Applications
About CRS Applications
Step 4 Click Add.
The Unified ICME Translation Routing web page refreshes, the Add New
Trigger hyperlink appears on the navigation bar, and a dialog box opens with the
following message:
The operation has been executed successfully
Step 5 Click OK to close the dialog box.
Your next step is to add a trigger for the application (see Adding Application
Triggers, page 6-17).
Related Topics
• About CRS Applications, page 6-2
• Configuring Cisco Script Applications, page 6-3
• Configuring the Busy Application, page 6-6
• Configuring the Unified ICME Post-Routing Application, page 6-10
• Configuring the Unified ICME Translation-Routing Application, page 6-13
• Configuring the Remote Monitoring Application, page 6-15
• Provisioning the Unified ICME Subsystem, page 5-3
Configuring the Remote Monitoring Application
This application, available when you purchase Unified CCX Premium, allows a
supervisor to monitor an agent’s conversation.
Note The Remote Monitoring application comes with Unified CCX Premium systems.
To Next Page
Loading...
Need help?
General
