Chapter 3 Provisioning Telephony and Media
Provisioning the JTAPI Subsystem
3-4
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Telephony and Media Resources Provisioning Checklist
To provision telephony and media resources, complete the following tasks:
Provisioning the JTAPI Subsystem
Note The JTAPI subsystem is available if your system has a license installed for one of
the following product packages:
- Unified QM
- Unified IP IVR
- Unified CCX Standard
- Unified CCX Enhanced
- Unified CCX Premium
The JTAPI subsystem is the subsystem of the CRS Engine that sends and receives
call-related messages from the Unified CM CTI Manager through the JTAPI
client. To enable your CRS server to handle IP telephony requests, you will need
to provision the JTAPI subsystem.
Note In previous versions of Cisco CRS, it was necessary to configure JTAPI
information using Unified CM. In Cisco CRS Release 4.x, JTAPI configuration
tasks are performed directly through CRS Application Administration web pages.
Step Task For instructions, see
Step 1 Provision the JTAPI subsystem, which controls the
telephony resources for the CRS system.
Provisioning the JTAPI
Subsystem, page 3-4
Step 2 Provision the Cisco Media subsystem, which controls
the CMT media resources for the CRS system.
Provisioning the Cisco Media
Subsystem, page 3-20
Step 3 Provision the MRCP ASR subsystem, which controls
the ASR media resources for the CRS system.
Provisioning the MRCP ASR
Subsystem, page 3-23
Step 4 Provision the MRCP TTS subsystem, which controls the
TTS media resources for the CRS system.
Provisioning the MRCP TTS
Subsystem, page 3-28
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