Cisco CRS-1 - Carrier Routing System Router User Manual

11-27
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Chapter 11 Reporting on Real-Time CRS Data
The Application Reporting User Interface
Sessions
When you use the Views options with the Session reports, the Views menu
contains the following options:
• Contacts By Session ID, page 11-27
• Detailed Info, page 11-27
Contacts By Session ID
This report displays the same report as the Contact report (see the “The Contacts
Menu Option” section on page 11-13,) with the exception that the Contacts By
Session ID report is filtered using only the contacts associated with the selected
session.
Detailed Info
Detailed info displays the time the session was created and its current state.
The Settings Menu
The Settings menu of the Application Reporting menu bar allows you to adjust
various settings of the Real Time Reporting tool.
The Settings menu contains the following menu options:
• Options—Choose this option to set the polling (refresh) interval times and to
set the amount of times the server will attempt to reconnect.
• Window—Choose this option to display reports in colors based on your
Windows settings.
• Motif—Choose this option to display reports in purple and menu items in
brown.
• Metal—Choose this option to display reports in grey and menu items in
black.
This section contains the following topic:
• The Options Menu Option, page 11-28

Cisco CRS-1 - Carrier Routing System Router Specifications

General

Brand	Cisco
Model	CRS-1 - Carrier Routing System Router
Category	Network Router
Language	English