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Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Chapter 4 Provisioning Cisco Unified CCX
Creating, Modifying, and Deleting CSQs
The new CSQ is now displayed, and all agents who belong to the resource group
or skill groups selected are now a part of this CSQ.
Modifying an Existing CSQ
You can modify existing CSQs.
Note Changes take effect when all agents affected by the changes have left the Ready
state.
To modify an existing CSQ, complete the following steps.
Procedure
Step 1 From the CRS Administration menu bar, choose Subsystems > RmCm.
The Unified CCX Configuration web page opens, displaying the RM JTAPI
Provider area.
Step 2 On the Unified CCX Configuration navigation bar, click the Contact Service
Queues hyperlink.
The CSQ area opens.
Step 3 In the Name list, click the CSQ that you want to modify.
The first CSQ Configuration area page opens.
Step 4 Modify the CSQ Configuration information as necessary.
Step 5 Click Update to apply the modifications.
Deleting a CSQ
When you delete a CSQ, any skills or resource groups assigned to that CSQ are
automatically removed from the CSQ, and any application using that CSQ can no
longer access it. Before deleting the CSQ, change the applications to use a
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