Cisco CRS-1 - Carrier Routing System Router User Manual

1-11
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Chapter 1 Introducing Cisco Customer Response Solutions
Setting Up Cisco CRS
Note For detailed instructions on provisioning the Cisco CRS telephony subsystems,
see Chapter 3, “Provisioning Telephony and Media.”
Provisioning the Cisco CRS Subsystems
You need to provision your CRS subsystems to enable the CRS Engine to run
multiple applications to handle JTAPI calls or HTTP requests.
Note You need to configure a particular subsystem only if you are using CRS
applications that require it and which are installed and activated using the
appropriate license.
To continue the CRS system configuration process, you will connect to the
Cisco CRS Administration web interface and perform the following tasks:
• Provisioning the Cisco CRS Subsystems, page 1-11
• Provision the Additional CRS Subsystems, page 1-12
Provision the Unified CCX Subsystem
If you have purchased any of the three versions of Unified CCX, you will need to
provision the Unified CCX subsystem.
Note If your CRS system does not include Unified CCX, proceed directly to the
“Provision the Additional CRS Subsystems” section on page 1-12.
Provision the following settings on the Unified CCX subsystem:
• RM JTAPI Provider. The Resource Manager (RM) of the Unified CCX
system uses a Unified CM user (called a JTAPI provider) for monitoring
agent phones, controlling agent states, and routing and queueing calls.
• Resources. Agents that answer calls are also called resources. After you
create a resource group, you must assign agents (resources) to that group. You
can also assign skills to agents if you have purchased either of the Unified
CCX Enhanced packages.

Cisco CRS-1 - Carrier Routing System Router Specifications

General

Brand	Cisco
Model	CRS-1 - Carrier Routing System Router
Category	Network Router
Language	English