Chapter 4 Provisioning Cisco Unified CCX
Creating, Modifying, and Deleting CSQs
4-26
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Creating a CSQ
To create a new CSQ and assign agents, complete the following steps.
Note See About Unified CCX, page 4-2 for the number of CSQs that you can create on
your system.
Procedure
Step 1 From the CRS Administration menu bar, choose Subsystems > RmCm.
The Unified CCX Configuration web page opens, displaying the RM JTAPI
Provider area.
Step 2 On the Unified CCX Configuration navigation bar, click the Contact Service
Queues hyperlink.
The Contact Service Queues summary web page opens.
Step 3 Click the Add a new Contact Service Queue hyperlink.
Note If this link does not appear on the page, it means that the system has
reached the maximum number of CSQs that can be created. (The CSQ
Summary page displays the total number of created CSQs.)
The first Contact Service Queue Configuration area page opens.
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