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Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Chapter 5 Provisioning Additional Subsystems
Provisioning the Database Subsystem
Adding a New Data Source
After defining the OBDC data source (see Defining an ODBC Data Source,
page 5-13), you need to add this data source to the Database subsystem.
To add a new data source, complete the following steps.
Procedure
Step 1 From the CRS Administration menu bar, choose Subsystems > Database.
The Enterprise Database Subsystem Configuration summary web page opens.
Step 2 Click the Add a New Data Source hyperlink.
The Enterprise Database Subsystem Configuration web page opens.
Step 3 Use this web page to specify the following:
Step 4 Click Add to apply changes.
Field Name Description
Data Source Name
The name of the ODBC data source.
Username A username for connecting to the enterprise database.
Password / Confirm Password A password for connecting to the enterprise database.
Maximum Number of
Connections
The maximum number of simultaneous connections allowed to
connect to the database.
This database is usually an external database to which the customer
script can connect. While the limit is set by that database and governed
by your license. If this number in this setting is exceeded, the
corresponding workflow is aborted and the caller receives an error
message. However, you can avoid this error by configuring the
appropriate number of sessions (see Maximum Number Of Sessions,
in Chapter 6, “Configuring Cisco Applications”) in the corresponding
script/application. Also the script writer can provide information
about how many connections are used per call (or instance of
application).
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