Chapter 8 Managing the Cisco CRS System
Cisco CRS Utilities
8-38
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
The table below describes the Trace File Configuration fields.
CRS Log Collection Tool
The CRS Log Collection Tool provides the ability to collect all log files from the CRS
server into one zip file. The tool also provides the ability to write the zip file to a local
or network drive.
For complete tracing configuration or CRS Log Collection tool information and
procedures, refer to the Cisco Customer Response Solutions Servicing and
Troubleshooting Guide.
Related Topics
• Server Traces, page 8-16
• Configuring Trace Settings, page 9-8
• Trace File Configuration, page 13-10
• Trace Configuration, page 13-10
• Agent/Historical/Repository Trace Configuration, page 13-10
Cisco CRS Utilities
Cisco CRS has additional tools to help you manage system components:
• CRS Admin Utility. Enables you to change or synchronize passwords for
CRS Windows User accounts (see CRS Admin Utility, page 8-39).
• Cisco CRS Serviceability Utility. Enables you to synchronize LDAP server
bootstrap information between a CRS node and LDAP server, update CRS IP
address information, update Unified CM IP address information and update
Field Name Description
File Name Prefix A prefix to be added to each trace file name.
File Extension The extension to be added to the trace file name.
Number of Trace Files The number of trace files to be retained by the system.
Trace File Size The maximum file size for each trace file retained by the system.
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