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Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Chapter 7 Managing Prompts, Grammars, Documents, and Custom Files
Recording and Uploading Prompt Files
The contents of the zip file is uploaded to the folder.
Unzipping a Document File After Uploading
Use this procedure to automatically unzip a Document file after uploading it in
the Repository datastore.
Note The feature is only available for CRS Document File Management.
Procedure
Step 1 From the CRS Administration menu bar, choose Applications > Document
Management.
The Document Management summary web page opens.
Step 2 Click the Upload Zip Files hyperlink.
A dialog box opens.
Step 3 Do the following:
a. Enter a File Name or click Browse to locate a file.
b. Select the Unzip after uploading checkbox.
Step 4 Click OK to confirm the deletion.
Recording and Uploading Prompt Files
Prompts are messages that the Cisco CRS system plays back to callers. CRS
applications often use prompts to elicit caller response so that the CRS system can
transfer calls, receive account information, and perform other functions.
To use prompts in your CRS applications, you must first create a folder to store
them. You can then record and upload new user prompts, delete prompts, and
modify existing prompts.
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