Chapter 15 The Subsystems Menu
The JTAPI Menu Option
15-2
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
• Cisco Media—to configure Cisco Media Termination (CMT) dialog groups
that can be used to handle simple Dual-Tone Multi-Frequency (DTMF) based
dialog interactions with customers (see The Cisco Media Menu Option,
page 15-19).
• MRCP ASR—to configure the MRCP Automated Speech Recognition
(ASR) subsystem, which allows users to navigate through a menu of options
using spoken responses to prompts (see The MRCP ASR Menu Option,
page 15-19).
• MRCP TTS—to configure the MRCP Text-to-Speech (TTS) subsystem,
which converts plain text (UNICODE) into spoken words in order to provide
a user with information or to prompt a user to respond to an action (see The
MRCP TTS Menu Option, page 15-22).
The JTAPI Menu Option
The Cisco CRS system uses the Java Telephony Application Programming
Interface (JTAPI) subsystem of the CRS Engine to send and receive call-related
messages from the Unified CM Computer Telephony Interface (CTI) Manager.
To access the JTAPI Configuration web pages, select Subsystems from the
CRS Administration menu bar.
The JTAPI Configuration navigation bar contains the following hyperlinks:
• JTAPI Provider—Choose this option to enter JTAPI provider information
(see JTAPI Provider Configuration, page 15-3).
• JTAPI Call Control Groups—Choose this option to configure CTI port
groups for applications (see JTAPI Call Control Group Configuration,
page 15-4).
• JTAPI Triggers—Choose this option to configure JTAPI triggers for
applications (see JTAPI Triggers Configuration, page 15-5).
• Resynchronize—Choose this option to:
–
Verify that the JTAPI information in CRS and in the Unified CM is in
sync.
–
Resynchronize the JTAPI information in CRS and in Unified CM.
See Resynchronizing JTAPI Information, page 15-5
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