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Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Chapter 4 Provisioning Cisco Unified CCX
Configuring Agents
The Assign Skill summary web page opens.
Step 3 In the Resource Name column, click the check box next to the agent you want to
remove skills from.
Step 4 Click Remove Skill.
The Remove Skill Configuration web page opens.
Step 5 Remove skills by choosing one or more skills from the Skills list and clicking >
to move the skills to the Skills to Remove list.
Step 6 Click Update to apply the changes.
The Assign Skills area of the Unified CCX Configuration web page opens, and
the agents are no longer assigned to the skills.
Removing Skills from Agents in Bulk
Note If a resource is not assigned a skill you attempt to remove, the resource is not
updated. However, the system will still generate an “Apply change to selected
resource” message.
To remove skills from agents in bulk, complete the following steps.
Procedure
Step 1 From the CRS Administration menu bar, choose Subsystems > RmCm.
The Unified CCX Configuration web page opens, displaying the RM JTAPI
Provider area.
Step 2 On the Unified CCX Configuration navigation bar, click the Assign Skills
hyperlink.
The Assign Skill summary web page opens.
Step 3 In the Resource Name column, click the check box next to each agent you want
to remove from the same skills.
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