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Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Chapter 11 Reporting on Real-Time CRS Data
Printing Reports
Step 3 From the Application Reporting menu bar, choose Views and click the subreport
that you want to run.
You can also open a subreport by right-clicking on the selected item and choosing
a subreport.
Note For detailed information about the subreports that are available, see “The Views
Menu” section on page 11-25.
Printing Reports
To facilitate printing, you can open a printable version of a report.
To print a report, complete the following steps.
Procedure
Step 1 Run a report.
Step 2 From the Application Reporting menu, select Tools > Open Printable Report.
A printable version of the report opens in a separate window.
Step 3 Print the report using your browser’s print functionality.
Resetting Report Statistics
The CRS system automatically resets all statistics each day at midnight. You can
reset the accumulated statistics manually at any time. Resetting statistics does not
reset active statistics, such as active contacts and active tasks.
To reset report statistics, complete the following steps.