Cisco CRS-1 - Carrier Routing System Router User Manual

Chapter 6 Configuring Cisco Applications
Managing Scripts
6-24
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
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Related Topics
• About CRS Applications, page 6-2
• Adding a JTAPI Trigger, page 6-18
• Adding an HTTP Trigger, page 6-20
• Provisioning the JTAPI Subsystem, page 3-4
• Configuring HTTP Triggers, page 5-9
Managing Scripts
Scripts are created with the CRS Editor, and can perform a wide variety of
functions. For example, scripts can prompt callers for extension numbers in order
to transfer calls, place callers in a queue and route calls to available agents, and
place outbound calls.
The Script Management option of the Applications menu of the Cisco CRS
Administration web interface contains options for managing and refreshing CRS
scripts that are stored in the repository.
Note Your Cisco CRS system includes sample scripts stored as .aef files. For a
description of these scripts, see the “Sample Scripts” section on page 6-34.
This section contains the following procedures:
• Uploading New Scripts, page 6-25
• Viewing or Downloading a Script File, page 6-27
• Refreshing Scripts, page 6-29
• Renaming a Script or Folder, page 6-32
• Deleting a Script or Folder, page 6-33
• Sample Scripts, page 6-34

Cisco CRS-1 - Carrier Routing System Router Specifications

General

Brand	Cisco
Model	CRS-1 - Carrier Routing System Router
Category	Network Router
Language	English