7-7
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Chapter 7 Managing Prompts, Grammars, Documents, and Custom Files
Managing Languages
When you click on a hyperlink (if configured) in the Name folder column, a
secondary page appears. From this page, you can create a subfolder or upload a
new Prompt, Grammar, or Document.
Related Topics
• Managing Prompt Files, page 7-2
• Managing Grammar Files, page 7-3
• Managing Languages, page 7-7
• Recording and Uploading Prompt Files, page 7-11
• Managing Custom Files, page 7-15
• Managing AAR Files, page 7-18
• Managing Scripts, page 6-24
Managing Languages
The topics in this section describe the procedures for managing languages:
• Creating a New Language, page 7-8
Size The size of the script file prefixed with
KB. The file size is converted from
bytes to KB.
Note This column is usually blank on the root page as the items on this
page are usually folders.
Date Modified The date when the document was last uploaded or changed.
Modified by The user ID of the person who performed these modifications.
Actions The following icons:
• Delete - Click to remove the folder and its contents from the repository.
• Rename - Click to rename the folder in the repository.
• Refresh - Click to rename the folder in the repository.
• Upload - (For files, only.) Click to upload a file to the repository.
Field Description