Chapter 15 The Subsystems Menu
The MRCP TTS Menu Option
15-22
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
MRCP ASR Dialog Group Configuration
Use the MRCP ASR Dialog Group Configuration web page to display, add,
modify, and delete information about MRCP ASR dialog control groups, which
enable CRS applications to use speech recognition.
Note You must have a MRCP ASR Provider defined before you can provision a MRCP
ASR Group.
On any MRCP ASR Configuration web page, click the MRCP ASR Dialog
Group hyperlink on the navigation bar to access the MRCP ASR Dialog Group
Configuration summary web page.
To modify an existing MRCP ASR Dialog Group, click any hyperlink within the
group’s summary table entry; the MRCP ASR Dialog Control Group
Configuration web page opens.
To add a new MRCP ASR Group, click the Add MRCP ASR Dialog Control
Group hyperlink. (For more information, see the section that follows.)
Add a New MRCP ASR Dialog Control Group
Click the Add MRCP ASR Dialog Control Group hyperlink on the MRCP ASR
Dialog Group Configuration summary page to access the ASR Dialog Control
Groups web page.
Related Topic
Provisioning MRCP ASR Groups, page 3-26
The MRCP TTS Menu Option
The Cisco CRS system uses the MRCP (Text-to-Speech) subsystem to convert
plain text (UNICODE) into spoken words in order to provide a user with
information or to prompt a user to respond to an action.
Choose Subsystems > MRCP TTS from the CRS Administration menu bar to
configure the MRCP TTS subsystem.