Cisco CRS-1 - Carrier Routing System Router User Manual

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Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Chapter 11 Reporting on Real-Time CRS Data
The Application Reporting User Interface
The table below describes the information provided on the Engine Tasks web
page.
The Contacts Menu Option
Use the Contacts web page to view information for all the active contacts for all
servers across clusters.
To access the Contacts web page, select Reports > Contacts from the Application
Reporting menu bar.
The table below describes the information provided on the Contacts web page.
Column Heading Description
ID Unique identifier of the engine task.
If the engine task is the main task running the application and the parent ID is
empty, its identifier will match the Application Task Identifier.
Parent ID Unique identifier for the parent of the engine task (if any).
Node ID Unique identifier for a server in the cluster.
Server IP Address IP Address identifying the server in the cluster.
Script Name of the script that is running the task (if running a Cisco CRS script).
Start Time Time that the task started.
Duration Length of time the task has been active.
Column Heading Description
ID Unique identifier representing a contact.
Type Type of contact: CallContact, EmailContact, or HttpContact.
Impl ID Unique identifier provided by the particular type of contact. For example, for a
call contact, this identifier would represent the Unified CM global call ID.
Node ID Unique identifier for a server in the cluster.
Start Time Time stamp when the contact was created.
Duration Length of time that the contact has been active.
Handled If True, the contact has been handled; if False, the contact has not been handled.

Cisco CRS-1 - Carrier Routing System Router Specifications

General

Brand	Cisco
Model	CRS-1 - Carrier Routing System Router
Category	Network Router
Language	English