3-21
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Chapter 3 Provisioning Telephony and Media
Provisioning the Cisco Media Subsystem
To enable your CRS applications to handle simple DTMF-based dialog
interactions with customers, you will need to provision the Cisco Media
subsystem to configure CMT dialog groups.
To configure a CMT dialog group, complete the following steps.
Procedure
Step 1 From the CRS Administration menu bar, choose Subsystems > Cisco Media.
The CMT Dialog Group Configuration summary web page opens.
Note For a complete description of all columns, icons, and buttons on this page,
see “The Cisco Media Menu Option” in Chapter 15, “The Subsystems
Menu.”
Step 2 Click the Add a New CMT Dialog Control Group hyperlink.
The CMT Dialog Group Configuration web page opens.
Step 3 Use this web page to specify the following:
Step 4 Click Add.
The CMT Dialog Group Configuration summary web page opens, showing the
new CMT dialog group.
You are now ready to provision MRCP ASR and MRCP TTS subsystems.
Field Name Description
Group ID A Group ID value unique within all media group
identifiers, including ASR group identifiers
Description
This field automatically populates when you use the
Tab key to access it.
Number Of Licensed
Unified IP IVR ports
Display only.
Maximum Number Of
Channels
The maximum amount of channels available for the
group, limited by your licensing agreement.