Chapter 8 Managing the Cisco CRS System
Cisco CRS Utilities
8-50
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Directory Service functionality.
” Click No in this dialog box. Then
modify the IP address under the appropriate subsequent screens (such as
Unified CM, VoIP Network Device and service IP address).
6. Launch the CRS Serviceability Utility and follow these steps:
a. When launching the tool (assuming Unified CM is using DCD, if that is
not the case then skip this step), it cannot connect to LDAP, as the Unified
CM IP address is changed. A dialog box appears displaying the old
connection details. Enter the new IP address and click Sync; the utility
updates the LDAP server and ccndir.ini, and the tabs are populated with
the data.
b. Go to the Node Information tab and select the node for which the IP
address has to be changed. Select the IP address from the drop-down list,
enter the new IP address and click Update.
Note You need to perform this step on all the nodes in the cluster.
c. Go to the Unified CM LDAP tab, enter the new IP address, and click
Update.
d. Go to the Unified CM IP Address tab. Update RmCm JTAPI Provider and
JTAPI Provider with the new IP address and click Update.
e. Exit the Serviceability utility.
7. Reboot the Node.
8. If you have Unified CCX and you have configured IP Phone Agent (IPPA)
service on Unified CM, access the Call Manager Administration page, update
the URL in the IPPA service with new IP address, and click Update
subscriptions.
Scenario 2: Two-Node Cluster
In a two-node cluster containing CRS on Node 1 and Unified CM on Node 2, do
the following to update the IP address on the nodes in the cluster:
• For Node 2 (Unified CM), follow the instructions as specified for Unified
CM, assuming the Unified CM IP has changed.
• For Node 1 (Cisco CRS), follow Scenario 1’s Steps 1, 2, 3, 5, 6, 7, and 8.
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