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Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Chapter 16 The Tools Menu
The User Management Menu Option
Name Grammars need to be generated if you wish to use the Name to User Step
with ASR. The Name Grammar Generator scans the User Directory and creates a
speech recognition grammar containing every user in the directory. These
grammars are saved in the grammar repository.
You may use the Name Grammar Generator Configuration page to run the Name
Grammar Generator or schedule it to run at some later time. The page also
displays date and time the Name Grammar Generator was last run and the
completion status of that run.
The table below describes the fields in the Name Grammar Generation web page.
Name Grammar Generation Configuration web page also contains the Generate
Name Grammar Now hyperlink, which triggers the Name Grammar Generator.
Note Clicking this link will not apply changes to the scheduling configuration; you
must click Update to apply scheduling changes.
Field Heading Description
Frequency How often Name Grammar Generator is automatically run. Valid
options: Never, Daily, Weekly.
Run task on (hrs of day) Time of day to run the task.
Run task on (day of week) Day of week to run the task.
Last Completed on (Display only.) Date of last generation.
Last Completion Result (Display only.) The status after the last name grammar generation.
Grammar Variant The type of grammar to be generated: Valid options:
• Standard
• Nuance
• Both
Current Status (Display only.) Running status of the Name Grammar Generator.
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