MIMAKI JV5 Series User Manual

7-2
Troubleshooting
Take the appropriate actions as described below before taking the trouble as a failure. If the problem is still not
solved after troubleshooting, contact your distributor or our service office.
Failure phenomenon Cause Solution
Power does not turn ON. The power cable of the machine is not
connected securely.
Securely connect the power cable of the
machine to the outlet.
The main switch is not ON. Turn ON the main switch.
The power switch located on the front of
machine is not ON.
Turn ON the power switch on the front of
the machine.
Printing/cutting (printing with a
pen) does not start.
The interface cable is not connected
securely.
Securely connect the interface cable.
The interface cable is not correct. Use a USB2.0 Hi-Speed-compliant cable.
The message indicating that the ink has
run out is displayed.
Replace the ink cartridge with a new one.
The host computer setting (machine
model, etc.) is wrong.
Check the host computer setting.
The USB driver is not installed. Install the USB driver included with the
machine.
Medium gets jammed.
Medium is soiled.
A medium other than those
recommended by MIMAKI is used.
Use the recommended medium.
Medium is curled. Avoid using a medium with curls.
The end of the medium is bent. Avoid using any medium with bent ends.
The medium is hanging down along the
platen.
Use a take-up device or re-load the
medium on the machine.
[HEAT] or [CONSTANT] LED
does not light up.
The power to the machine is not ON. Turn ON the power to the machine.
The heater temperature setting is not
effective.
Set the heater temperature higher than
room temperature.
An error occurs in the machine
when the host computer sends
data to the machine.
Command settings are wrong. Use the application included with the
machine.
Machine model setting is wrong. Correct the machine model setting to
[CJV30] on the application software.
Cutting produces a perforation
rather than a clean cut.
Screw for the tool holder is loose. Tighten up the screw.
The cutter blade protrudes excessively. Adjust the protrusion of the blade properly.
The tool condition is set to [HALF]. Set the tool condition to [CUT1] to [CUT3].
The blade is chipped or worn out. Replace the blade with a new one.
The blade does not rotate smoothly. Replace the holder with a new one.
Slippage of medium arises in
cutting.
The pinch rollers and grid rollers fail to
securely retain the medium in position.
Check the position of the pinch rollers and
grid roller and adjust them so that they
securely retain the medium in position.
Increase the number of pinch rollers.
The pinch roller pressure is not properly
selected.
Select the proper pinch roller pressure.
(P.4-2)
There is a slack in the roll medium so the
medium fed meanders or skews.
Remove the slack in the roll medium and
straighten the right and left end faces of
the roll when loading the roll medium on
the machine. Then, start feeding the
medium.

MIMAKI JV5 Series Specifications

General

Brand	MIMAKI
Model	JV5 Series
Category	Printer
Language	English