FI SYSTEM 4-27
FI SYSTEM TROUBLESHOOTING
CUSTOMER COMPLAINT ANALYSIS
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this
purpose, use of such an inspection form will facilitate collecting information to the point required for proper
analysis and diagnosis.
EXAMPLE: CUSTOMER PROBLEM INSPECTION FORM
User name: Model: VIN:
Date of issue: Date Reg. Date of problem: Mileage:
Malfunction indicator
lamp condition (LED)
Always ON Sometimes ON Always OFF Good condition
Malfunction User mode:
No display Malfunction display ( )
display/code (LCD)
Dealer mode:
No code Malfunction code ( )
PROBLEM SYMPTOMS
Difficult Starting Poor Driveability
No cranking Hesitation on acceleration
No initial combustion Back fire/ After fire
No combustion Lack of power
Poor starting at Surging
(
cold warm always) Abnormal knocking
Other
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Other
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Poor Idling Engine Stall when
Poor fast Idle Immediately after start
Abnormal idling speed Throttle valve is opened
(
High Low) ( r/min) Throttle valve is closed
Unstable Load is applied
Hunting ( r/min. to r/min) Other
Other
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OTHERS:
MOTORCYCLE/ENVIRONMENTAL CONDITION WHEN PROBLEM OCCURS
Environmental condition
Weather
Fair Cloudy Rain Snow Always Other
Temperature
Hot Warm Cool Cold ( °F/ °C) Always
Frequency
Always Sometimes ( times/ day, month) Only once
Under certain condition
Road
Urban Suburb Highway Mountainous ( Uphill Downhill)
Tarmacadam Gravel Other
Motorcycle condition
Engine
Cold Warming up phase Warmed up Always Other at starting
condition
Immediately after start Racing without load Engine speed ( r/min)
Motorcycle During driving:
Constant speed Accelerating Decelerating
condition
Right hand corner Left hand corner When shifting (Gear position )
At stop Motorcycle speed when problem occurs ( km/h, Mile/h)
Other
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NOTE:
The above form is a standard sample. It should be modified according to conditions characteristic of each
market.
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