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Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Chapter 6 Configuring Cisco Applications
About CRS Applications
Note Before you can configure a Unified ICME post-routing application,
you must first upload any VRU scripts that the application will need
(see Provisioning the Unified ICME Subsystem, page 5-3).
To configure a Unified ICME post-routing application, you will need to perform
the following tasks:
1. Add a Unified ICME post-routing application. In addition to configuring
general information such as name and ID, you must specify the script on
which the Unified ICME post-routing application is based.
2. Add a JTAPI trigger to the Unified ICME post-routing application. The
Unified ICME post-routing application is invoked by a JTAPI trigger. The
Unified ICME post-routing application does not support HTTP triggers.
To configure the Cisco CRS server with the post-routing application and to add a
JTAPI trigger, complete the following steps.
Procedure
Step 1 From the CRS Administration menu bar, choose Applications > Application
Management and click the Add a New Application hyperlink.
The Add a New Application web page opens.
Step 2 From the Application Type drop-down menu, choose Unified ICME
Post-Routing.
The Unified ICME Post-Routing configuration web page opens.
Step 3 Use this web page to specify the following fields.
Field Description
Name A name for the application.
Description
Use the Tab key to automatically populate this field.
ID Accept the automatically-generated ID, or enter a unique ID.
This ID is the service identifier that will be reported with the call back to
Unified ICME.