Cisco CRS-1 - Carrier Routing System Router User Manual

Chapter 8 Managing the Cisco CRS System
Managing System Parameters
8-36
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Default Session Timeout Maximum number of minutes a user-defined mapping ID remains in the
session object memory after the session is moved to the idle state. During
this duration, the session continues to be accessible even if you have
terminated that session. Use this setting to configure the time required to
perform your after-call work (for example, writing variables to a
database before clearing the session).
The default is 30 minutes (recommended). Reducing this number, also
reduces the system memory usage comparatively.
You can add a user-defined mapping ID to a session using the Session
Mapping step in the script editor. Once assigned, you can use this
mapping ID to get the session object from another application instance.
By doing so, other applications obtain access to the session context. See
the Cisco CRS Getting Started with Scripts guide for more information.
Codec (Display only.) The CODEC chosen during installation for this CRS
server.
Enterprise Call Info
Parameter Separator
A character used in Get/Set Enterprise Call Info steps in the CRS Editor
to act as a delimiter for call data.
Default: | (bar)
Note In CRS 4.x, this separator is used by both Unified CCX and
Unified IP IVR. In previous versions, it was only used by Unified
IP IVR.
Number of HR session
licenses
The maximum number of Historical Reporting sessions that can be
supported with this system configuration. Historical reporting sessions
(seats) refer to the number of historical reporting clients that can be
started at the same time on different client machines.
This value cannot be greater than the number of licensed seats in the case
of Unified CCX (see Historical Reporting Configuration, page 10-2).
Default: 0 for Unified CCX (Standard, Enhanced, and Premium), 5 for
Unified QM and Unified IP IVR.
Recording Count The maximum number of simultaneous sessions that are supported with
this system configuration. This value cannot be greater than the number
of seats.
Default: 0
Field Description

Cisco CRS-1 - Carrier Routing System Router Specifications

General

Brand	Cisco
Model	CRS-1 - Carrier Routing System Router
Category	Network Router
Language	English