Chapter 7 - Compaq SmartStation Troubleshooting
Introduction
This chapter contains troubleshooting tables that provide a quick reference
for diagnosing problems with the SmartStation. It includes EXTDSK.SYS error
messages (Section 7.2) that may occur when the Compaq LTE Lite is docked.
To troubleshoot the SmartStation, complete the following steps:
1. Go to the troubleshooting table that covers the type of problem you are
encountering.
NOTE: Since symptoms can appear to be similar, carefully compare the
symptoms of the malfunction with the problem description in the
troubleshooting tables to avoid a misdiagnosis.
2. Follow the recommended actions in the table one at a time in given
order.
3. If the recommended actions include part replacement, refer to "Before
Replacing Parts." If required, follow the procedures provided in Chapter
9 for any recommended removal or replacement procedures.
4. After completing each recommended action, check to see if the problem is
solved before going to the next step. (Once the problem is solved, do
not complete the remaining recommended actions.)
NOTE: If the problem was intermittent, check the unit several times to
verify that the problem is solved.
5. After completing the repair, dock the computer in the expansion base
(Appendix D) and run POST and Computer Checkup (Chapter 2) to verify
that the system is functioning properly.
Before Replacing Parts
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> WARNING <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
To avoid a potential shock hazard during troubleshooting procedures,
disconnect all power sources before removing the bottom cover.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>><<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
When troubleshooting a problem, check the following list for possible
solutions before replacing parts:
o Verify that cables are connected properly to the suspected defective
parts. Try reseating the cables even if they appear to be properly
connected.
o Run Computer Setup after connecting external devices.
NOTE: The first time you dock the computer in the expansion base or
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