===========================================================================
Problem Probable Cause Solution(s)
===========================================================================
Printer does not The device drivers for Install the correct printer
print. the application are not drivers for the application
installed. in the CONFIG.SYS file.
-------------------------------------------------------
Printer that is set up Connect the printer to the
for a network is not network.
connected to the
network.
-------------------------------------------------------
Printer cable is too Replace the cable.
long, unshielded, or
defective.
---------------------------------------------------------------------------
Printer is Paper tray is empty. Fill the paper tray and
offline. select online.
---------------------------------------------------------------------------
Printer prints Correct printer drivers Install the correct printer
garbled are not installed. driver.
information.
-------------------------------------------------------
Cable is not connected Connect printer cable to the
properly to computer. computer properly.
-------------------------------------------------------
Printer cable is too Replace the cable.
long, unshielded, or
defective.
---------------------------------------------------------------------------
* If you experience problems printing, run a printer self-test to determine
if it is a printer-specific problem. Refer to the documentation provided
with the printer and the application software.
===========================================================================
Table 2-28. Software Application Problems
===========================================================================
Problem Probable Cause Solution(s)
===========================================================================
Cannot use an The application has not 1. Add or edit the
application. been added to the PATH application entry in the
statement. AUTOEXEC.BAT file.
2. Run the program with the
full path name.
---------------------------------------------------------------------------
Application fails A conflict exists Close all applications
or does not work between applications. being used.
properly.
---------------------------------------------------------------------------
Insufficient Too many TSRs * are Delete any TSR applications
memory to run installed. that are not needed.
application.
-------------------------------------------------------
Application requires Exit Windows and enter
Windows to be run in again using the following
enhanced mode. command to run in enhanced
mode:
WIN/3
-------------------------------------------------------
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