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7. Troubleshooting
• Common to Windows and Mac OS X
• For Windows
Wireless LAN Connection Problems (If Wireless LAN Module is
Fitted) (Scan)
Cause Solution Reference
The network connection setting is
incorrect.
• [Wireless(Infrastructure)] and
[Wireless(AP Mode)] cannot be
enabled at the same time.
• To connect using
[Wireless(Infrastructure)], set
[Wireless(AP Mode)] to [Disable],
and then set
[Wireless(Infrastructure)] to
[Enable].
• To connect using [Wireless(AP
Mode)], set
[Wireless(Infrastructure)] to
[Disable], and then set
[Wireless(AP Mode)] to [Enable].
Connecting to a Wireless LAN
(Only When the Wireless LAN
Module is Mounted) (User's
Manual)
[Wireless(Infrastructure)] Not
connected to a wireless access point.
• Check that the wireless access
point power is switched on.
• Check the wireless access point
settings, and then try the manual
settings or automatic settings.
• Restart the wireless LAN function.
• Press the (SETTING) button
on the operator panel, select
[Admin Setup] > [Network Menu] >
[Network Setup] > [Wireless
(Infrastructure) Setting], and then
select [Wireless reconnection].
• Install this machine in a place with
a good view and near a wireless
access point. (We suggest that the
distance between the machine and
the access point be 30 m or less.)
If there is metal, aluminum sash, or
a reinforced concrete wall between
the machine and wireless access
points, connections may be harder
to be established.
Do not place any electric
appliances that emit weak radio
waves (such as microwaves or
digital cordless telephones) close to
the machine.
Connecting to a Wireless LAN
(Only When the Wireless LAN
Module is Mounted) (User's
Manual)
[Wireless(AP Mode)] No wireless
devices (computers, tablets,
smartphones) are connected.
• Make sure that [Wireless(AP
Mode)] on the machine is set to
[Enable].
• Confirm the SSID/password for the
machine and try Manual Setup.
• Make a setting in a location near
the machine with good visibility.
• Up to four devices can be
connected to the machine via the
wireless LAN (AP mode). The fifth
device will be rejected. Disconnect
at least one device and try again.
Connecting to a Wireless LAN
(Only When the Wireless LAN
Module is Mounted) (User's
Manual)
Cause Solution Reference
The IP address is incorrect. • Check that the same IP address is
set for the machine and the
machine's port setting on the
computer.
• Check that the IP address is not
duplicated by another device.
• Check that the correct IP address,
subnet mask, and gateway address
are set.
• If using OKI LPR Utility, check the
IP address setting with OKI LPR
Utility.
Easy Setup
OKI LPR Utility
Cause Solution Reference