Cable connectivity issue:
Verify one end of standard network cable is connected to VersaSync’s Ethernet port
and other end is connected to a hub/switch. Or a network cable is connected to Ver-
saSync and a stand-alone PC.
Verify network settings of VersaSync are valid for the network/PC it is connected
with (IP address is on the same subnet as the other PC).
Communication issue:
Disconnect VersaSync’s network cable and ping its assigned address to ensure no
response (no duplicate IP addresses on the network).
Try accessing VersaSync from another PC on the same network.
Network Routing/firewall issue. Try connecting directly with a PC and network
cable.
5.1.4 Troubleshooting via Web UI Status Page
VersaSync’s Web UI includes pages that provide current “remote” status information about
VersaSync. The following table includes information that can be used as a troubleshooting
guidance if status fault indications or conditions occur.
Web UI Page loc-
ation
Current Status Indication Troubleshooting
HOME page, Sys-
tem Status panel,
Status row
SYNC indicator is not
“lit” (not Green).HOLD
indicator is “lit”
(Orange).—OR—FAULT
indicator is “lit” (Red).
Below the System Status
panel there is an Out of
Sync alarm statement
VersaSync is in
Holdover
mode—OR—
VersaSync is
now out of
Time Sync
All available Input References have
been lost. The Reference Status
table on the HOME page will show
the current status of all inputs
(Green is valid and Red is invalid or
not present).
1. Make sure the Input Reference Pri-
ority table still has the desired ref-
erence inputs Enabled, based on the
desired priority. See
"Configuring
Input Reference Priorities" on
page154
.
2. Make sure the desired input ref-
erences are still connected to the
correct input port of VersaSync.
3. Verify GNSS antenna installation
(if applicable). See
"Troubleshoot-
ing GNSS Reception" on the
facing page
.
266 VersaSync User Manual
APPENDIX
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