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Maintenance
Platen Cleaning and Replacement
The platen (drive roller) normally does not require cleaning. Normally, paper and liner dust
can accumulate without affecting print operations.
Clean the platen (and media path) whenever the printer has significantly poorer
performance, print quality or media handling. The platen is the print surface and drive roller
for your media. If sticking or jamming continues even after cleaning, you must replace the
platen.
Important • Contaminants on the platen roller can damage the printhead or cause the
media to slip or stick when printing. Adhesive, dirt, general dust, oils and other
contaminants should be cleaned immediately off the platen.
Important • LINERLESS PLATENS — Do not wash or scrub. Only remove adhesive
particles by using the adhesive side of linerless media. Lightly touch the platen roller with
a linerless label to lift particles off the exposed area of the platen roller and the media path
areas.